Northgate Hearing Services
 

Meet The Northgate Hearing Staff

Lori Mercer, AuD

Dr. Lori Mercer has practiced audiology since 1987 and has been in private practice since 1994. Previously, she worked in a multidiscipline medical practice and as a public school audiologist. "I'm one of those rare individuals who knew what I wanted to do even in high school and never changed my major in college. I am constantly rewarded by my patients' progress toward closer connections with their loved ones through better hearing."

Dr. Mercer grew up in northern Wisconsin and moved to the Pacific Northwest for graduate school in 1986. Outside of the office, she enjoys time with her husband and two sons, playing bagpipes, music, travel, and gardening. Go Cougs!

Education You Can Trust
• Doctor of Audiology: Arizona School of Health Sciences, 2002
• Master of Arts in Audiology: Washington State University, 1988
• Bachelor of Arts in Communication Disorders: University of Wisconsin-Eau Claire, 1986

A Strong Commitment to Continuing Education and Professional Contact
• Fellow: Academy of Dispensing Audiologists and American Academy of Audiology
• Member: Washington Society of Audiology and Washington Audiology Alliance


Jennifer Gray, AuD

Dr. Jennifer Gray has practiced audiology since 1979, primarily in private practice settings, and joined Northgate Hearing Services, Inc. in 2002. "I like working with all types of people. Their diversity is what makes this field so interesting."

Dr. Gray is a native of Washington, born in the Okanogan Valley. When not working, she spends time with her husband and two children and Corgi dog. She enjoys singing and the outdoors. Go Huskies!

Education You Can Trust
• Doctor of Audiology: Arizona School of Health Sciences, 2009
• Master of Science in Speech Pathology and Audiology: University of Washington, 1979
• Bachelor of Science: University of Washington, 1976

A Strong Commitment to Continuing Education and Professional Contact
• Fellow: American Audiology Association and American Speech Language and Hearing Association
• Member: Washington Speech and Hearing Association and Washington Society of Audiology
• Board Certified in Audiology


Larci Austin, Office Manager

Larci Austin has been with Northgate Hearing Services since 1989. She oversees office operations and assists patients with routine hearing aid maintenance. She is a key asset to the practice, sharing her gifts of compassion and enthusiasm with each and every patient. She continually updates her training via courses at the University of Washington and through various hearing aid manufacturers.

Larci resides with her husband and daughter. She enjoys gardening, camping and hiking.


Catherine Schiffler, Patient Care Coordinator

Catherine Schiffler received her Bachelor of Science in Nursing from Seattle University. She practiced at the University of Washington Hospital as a cardiac RN for a number of years. She spent 14 years away from nursing to be an at-home mom for her two sons. In 2004, she joined Northgate Hearing Services as patient care coordinator. Catherine is a veteran hearing aid wearer herself. "My personal and professional experience with hearing aids and medical care gives me a unique opportunity to help our patients, which I really enjoy".

Catherine is a native of Seattle. When not working, she enjoys spending time with her sons and friends, traveling and gardening.

Northgate Hearing Services